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Terms and Conditions (of sale at alarmsnsounds.co.uk) The following terms and conditions apply to all transactions with Alarms ‘n’ Sounds Ltd on its Internet website. The use of this site indicates your acceptance of these terms and conditions, the placement of an order indicates your acceptance of these terms and conditions.
"We", "Us", "Our" and similar will always imply alarmsnsounds.co.uk. Please read the terms and conditions carefully and print a copy for future reference. General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 (eighteen) years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. The goods and where applicable services offered on our website are only within reason of benefit to residents of the United Kingdom, Southern Ireland and The Channel Islands. Please go to our Delivery terms and conditions for more information.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish full detailed specifications of all products. All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. At times we have to use alternative photographs of a similar product; these photographs are used for illustration purposes only. Full detailed specifications are available from the manufacturer’s brochures or their respective websites.
Alarms’n’Sounds:
Related Products
Products shown as "related products" are not necessarily compatible to the main unit shown, and therefore the buyer should check compatibility ahead of any purchase(s). They may only be used to indicate what other buyers have purchased with this item. You are most welcome to contact us on 020 8523 8864 and check.
Payment & Price The total price for the goods will be stipulated at the time of purchase, we are entitled to make adjustments to the price to take into account any increase in our suppliers prices or the imposition of any taxes or duties, or if due to any error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel an order.
All prices on our website are inclusive of VAT, unless otherwise stated. Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any order listed at the incorrect price, whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a refund to your credit card account for the full value of the incorrect price.
Payment Methods: We accept all major credit cards and debit cards including Visa, MasterCard, Solo & Delta. When ordering you must supply us with your exact billing address and telephone number, the same address and telephone number your credit card provider has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.
Please Note: When purchasing by credit card, automatic delivery of goods can only be made to the registered address of the credit card holder or an official work address. For security reasons this information will be computer matched prior to dispatch, subject to conditions.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods or services for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any losses you may incur if we do not supply the goods or services.
You are most welcome to contact us on 020 8523 8864 and check the availability of any goods before making/placing an order. Delivery We will follow Credit Card suggestions, rules and guidelines and ONLY deliver to the cardholder's registered address (as held by the Credit Card Company). We may at our discretion, subject to conditions, deliver to an alternative address.
We currently only deliver to the following areas as classified by Parcelforce: - Zone 1 - England, Wales and parts of Scotland excluding Highlands and Islands. Zone 2 - Highlands and Islands of Scotland. Zone 3 - Northern Ireland, Isle of Man and Isles of Scilly. Zone 4 - Channel Islands. Zone 5 - Ireland (Republic of). We only accept sterling cheque payment for this zone.. Delivery Charges Prices on our website are NOT inclusive of delivery unless specified or automatically removed when an order reaches a predetermined price that allows for and thereby makes delivery 'free of charge'.
Free delivery where applicable is for delivery inside the Mainland UK (Parcelforce Zone 1) and based on non-timed delivery Monday to Friday ONLY. Deliveries outside of Mainland UK, and/or AM/PM delivery will incur charges. If the charges for these services are not displayed clearly on our website you may email us for confirmation of those charges. Zone 1 - £9.00 at all times. Zone 2 - £17.50 at all times. Zone 3 - £17.50 at all times. Zone 4 - £22.50 at all times. Zone 5 - £22.50 at all times. * Heavy goods may be charged extra ** Goods that are undelivered or not collected from the Parcelforce depot or Post Office and subsequently returned to Alarms ‘n’ Sounds due to no fault of Alarms ‘n’ Sounds incur an additional charge for the return by the courier company. Therefore a redelivery at the customer’s request will incur a DOUBLE Carriage Charge. If a refund is requested the return charge by the couriers will be subject to a deduction on the refund.
Delivery Times Delivery of the product(s) (stock item(s) will normally be made within 3 (three) working days, Zones 4 & 5 may be up to 5 (five) working days (Monday to Friday being our working days) from clearance of payment. We will endeavor to deliver goods within the timescale stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any timescale we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses or any other disbursement caused by any delay to the delivery of the goods.
Please Note:
You can track your delivery via the Parcelforce website www.parcelforce.com we will email your consignment number TO YOU if you request it but for security purposes we will require the original Transaction ID to be included in your email request.
Risk As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order unless special circumstances and by prior arrangement with permission allow us to alter this arrangement.
Goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note or other means at the time of delivery. Time Limitation for Notification of Claims Damage in Transit - If goods arrive in a damaged condition you must make a note on the carriers delivery consignment note or pad and it will be your responsibility to inform us within 7 (seven) days from delivery. Shortages - It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note or pad. Any shortages must be noted on the carriers consignment note or pad and it will be your responsibility to inform us within 7 (seven) days from delivery. Incorrect Goods - It is your responsibility to inform us of any incorrect goods supplied within 7 (seven) days from delivery. Non Delivery - We will not accept liability for goods lost in transit unless we are notified within 10 (ten) days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration charge of 20% (twenty percent) of the price of the goods along with cost of re-delivery will be charged to your credit card account. This does not affect your statutory rights as a consumer. Product Guarantees All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 12 (twelve) months. This guarantee specifically EXCLUDES faults caused by accident, neglect and/or misuse, in addition routine maintenance (cleaning of CD/Audio heads), consumables (plugs, fuses, cable etc), cosmetic damage and tuning of stations is not covered.
We advise that you check your Instruction Manual prior to making any telephone call. Quite often the 'problem' can be solved by referring to the fault finding section of the manual/handbook. Repairs: - If the product is not deemed to be faulty by our repairer agents/technicians then you will be advised of the following: - The goods will be returned to you. You will charged for the cost of the return delivery plus any charges for repair(s) at cost (a copy of the repairers invoice will be forwarded attached to our invoice). Goods will not be dispatched prior to full payment. If any item is not collected/dispatched within 3 months of receipt, it will be deemed to be not wanted and therefore disposed of. We will not accept any liability for this disposal. The full cost of any service call(s) will be charged to your credit card account if our engineers find no mechanical or electrical fault with your product. This does not affect your statutory rights. It is advisable that In Car Entertainment (Car Audio, Navigation and/or Multimedia) products are installed by a COMPETENT installation engineer. Cancellation of Orders Before dispatch - the placement of an order confirms your acceptance that we have up to 14 (fourteen) days to dispatch your goods from cleared payment. For delays of more than 14 (fourteen) days you will have the right to cancel the order and we will refund any money paid by you for the goods.
If an order is cancelled simply because a customer changes their mind, we reserve the right to charge 10% (ten percent) of the gross price to compensate for Credit Card Merchant Services charges incurred and administration. Returned Goods and Refunds If you are not totally satisfied with your purchase, you can return it within 7 (seven) days from date of delivery for credit or refund (excluding delivery charges) provided the goods are in pristine condition and in its unopened original packaging.
Returns for credit will not be accepted unless the company's previous consent has been obtained and either
Delivery Charges
A carrier charge would have been incurred by us; therefore ANY return or refund will be less the actual carrier charge imposed on us at the time of the original delivery.
You will be wholly responsible for the cost of delivery, insurance and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of delivery and administration where applicable charged to your credit card account. Goods returned incomplete and with accessories missing and if accepted by us will be charged for at the cost(s) shown below and deducted from the refundable price due and less any delivery cost(s) Sample Missing Accessory Charges.
Any 'FREE GIFTS' with the products must also be returned, and be in pristine condition.
Other You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
Unsolicited Emails It is not our policy to annoy people with unsolicited emails but we do from time to time send our details of special offers or price reductions, if you wish to be removed from our mailing list then simply contact us either by telephone, facsimile or email and we will gladly remove your details, this will usually be done within 5 (five) working days. You can also specify that you wish not to be added to our list when first contacting us by email. Consumers Information Is Never Passed To Third Parties Complaints Handling Complaints can be made via telephone, facsimile or email (see below).
All complaints are acknowledged within 5 (five) working days and generally resolved within 10 (ten) working days. We take all complaints very seriously and all complaints are dealt with fairly and confidentially. Proprietors and Senior Managers review ALL complaints. You will always find us eager to address any query or problem you may have both promptly and efficiently, it is why we have such a large and loyal customer base. Customer Support and Service If you have any enquiries, problems or complaints with any product or service supplied by us then please feel free to contact our dedicated customer support team:
Contact us by Telephone:
Contact us by Email:
Privacy and Security Privacy Policy – alarmsnsounds.co.uk is committed to respecting the privacy of our customers, any data provided is used only in accordance with their wishes.
Security – alarmsnsounds.co.uk understands that shopping online can feel risky. What happens to the information you provide? In particular what happens to your credit or debit card details? Alarmsnsounds.co.uk requires these card details to ensure that all orders are processed efficiently. Therefore card security is high priority and we have HSBC plc, secure payment server to take every precaution to ensure that this information is collected and stored accurately and confidentially without the danger of unauthorised access. Installation Service
Our installers have years of experience they also have a real passion for cars taking pride in their work.
We can also supply additional required accessories at competitive prices.
For peace of mind you are advised to contact us at 020 8523 8864 to discuss your installation requirements. Alternatively, you can e-mail us at info@alarmsnsounds.co.uk
*Failure to disclose a vehicle specific problem will cause delay and will incur charges that will have to be paid to the engineer at the time of installation. Failure to make extra payment will lead to the engineer having to abort the installation. No refunds will apply under these circumstances.
Buying over the Internet
www.alarmsnsounds.co.uk is a member of the Trusted Web Traders and adheres to the code of practice so our customers can have complete confidence when trading online.
For further information review The Citizens Advice guide to buying over the Internet www.adviceguide.org.uk.
The laws of England shall govern these terms and conditions. |
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